Whether you need someone keeping the lights on or a full embedded digital partner — there's a tier that fits.
A few spots open
We only work with a small number of major clients at a time, currently with room for two or three more. Capacity depends on the tier, so let's talk early about fit.
Your digital infrastructure, managed and monitored.
Active visibility strategy — plus everything in Foundation.
A senior digital partner embedded in your business.
Select a tier above to get started
Pricing reflects local market rates. All tiers are month-to-month with no lock-in.
| Feature | Digital Foundation | Digital Growth | Digital Partner |
|---|---|---|---|
| Pricing & basics | |||
| Price | A$990 /mo AUD | A$1,750 /mo AUD | A$2,990 /mo AUD |
| Annual prepay | 20% off | 20% off | 20% off |
| Support hours / month | 2 hrs | 5 hrs | 10 hrs |
| Roll-over | None | Up to 2 hrs into next month | Up to 4 hrs into next month |
| Response SLA | Next business day | Same day (business hours) | Within 4 hrs (business hours) + emergency line |
| What's always included (Core) | |||
| Website management | Hosting included | Hosting included | Hosting included |
| DNS management | Included | Included | Included |
| Email security | SPF / DKIM / DMARC | SPF / DKIM / DMARC | SPF / DKIM / DMARC |
| Backups | Daily off-site, 30-day retention | Daily off-site, 30-day retention | Daily off-site, 30-day retention |
| Rollback plan | Automatic rollback | Automatic rollback | Automatic rollback |
| Leads report | Monthly | Monthly | Monthly |
| Update management | |||
| Minor / security updates | Auto-enabled in WordPress, monthly review | Manual via staging, weekly cycle | Manual via staging, weekly + emergency patching <24hr for zero-days |
| Major version updates | Quarterly, billed against support hours if over budget | Monthly, via staging | Monthly, proactive, via staging + visual regression checks |
| When an update breaks | Roll back automatically; fix within SLA | Caught in staging before going live | Caught in staging; rollback path tested for every major change |
| Software & licensing | |||
| Plugin & theme licenses | Client pays directly | Covered up to $500/yr | Fully covered within standard stack |
| Domain renewals | Client pays | 1 domain covered | Up to 2 domains covered |
| DMARC monitoring tool | Free tier | Free tier | Paid tier covered |
| Uptime monitoring | Basic free tool | Pro tier | Pro tier + status page |
| Email hosting & management | |||
| Note: This is separate from email security (SPF, DKIM, DMARC) which is included in the Core for every tier. Email hosting & management is about running the mailbox infrastructure itself — different work, different cost. The 10-seat cap on Partner reflects a typical small SME team — most clients fit comfortably within it. Beyond 10 seats, additional users or upgraded SKUs are billed at cost rather than absorbed. | |||
| Mailbox setup & ongoing management | — | Included | Included |
| Google Workspace license cost | n/a | Client pays directly | Covered by BrightSite |
| Supported platforms | n/a | Google Workspace only | Google Workspace only (no Microsoft 365) |
| Seat count covered | n/a | n/a | Up to 10 seats; additional seats billed at cost |
| SKU covered | n/a | n/a | Business Standard or lower; Business Plus differential billed to client |
| Add-ons covered | n/a | n/a | Excluded — AI Expanded Access, additional storage, Vault, Voice all at client cost |
| Site type fit | |||
| Best for clients running on | Standard CMS — WordPress, Squarespace, Wix | Performance-optimised site — built or rebuilt for speed and conversion | Custom build — Astro / Sanity / Cloudflare Pages or equivalent |
| Ideal client size | Solo / 1–10 staff, simple stack | SME, 10–50 staff, growth-focused | SME 30+ staff, multi-channel, dev-heavy |
| Site delivery for clients needing a build | Project work, billed separately | Project work, billed separately | No separate rebuild needed — ongoing iteration covers it via dev hours |
| Strategic deliverables | |||
| Annual Strategic Review | Available separately | Included | Included + 6-month interim |
| Quarterly competitor brief | — | Included | Included |
| Dev hours included | 2 hrs within support | 3–4 hrs of the 5 | 8 hrs of the 10 |
| Marketing menu | |||
| Menu picks | 2 of 8 | 4 of 8, or all 8 light | All 8, intensive |
| SEO + SEM rule | Pick either SEO or SEM, not both | Can include both | Can include both |
| Delivery model | Foundation depth | Growth depth or broad-and-light | Full depth, with quarterly focus priorities |
Note: This is separate from email security (SPF, DKIM, DMARC) which is included in the Core for every tier. Email hosting & management is about running the mailbox infrastructure itself — different work, different cost. The 10-seat cap on Partner reflects a typical small SME team — most clients fit comfortably within it. Beyond 10 seats, additional users or upgraded SKUs are billed at cost rather than absorbed.
Note: This is separate from email security (SPF, DKIM, DMARC) which is included in the Core for every tier. Email hosting & management is about running the mailbox infrastructure itself — different work, different cost. The 10-seat cap on Partner reflects a typical small SME team — most clients fit comfortably within it. Beyond 10 seats, additional users or upgraded SKUs are billed at cost rather than absorbed.
Note: This is separate from email security (SPF, DKIM, DMARC) which is included in the Core for every tier. Email hosting & management is about running the mailbox infrastructure itself — different work, different cost. The 10-seat cap on Partner reflects a typical small SME team — most clients fit comfortably within it. Beyond 10 seats, additional users or upgraded SKUs are billed at cost rather than absorbed.
Some things don't need an ongoing engagement — they need a focused one-off. Whether it's a strategic check-in or sorting out the small stuff, there's a clean way to bring me in.
A full-spectrum review of your digital presence with a prioritised action plan. From a focused snapshot to a deep comprehensive engagement.
Fixed-price screen-share sessions for the small-but-critical digital tasks. Password managers, email setup, two-factor — sorted in 60 to 90 minutes.
Free intro call to understand your business and what's not working.
Start with what fits. Scale up or down any time.
Monthly retainer, no lock-in contracts, cancel any time.
You work directly with the person doing the work — not an account manager relaying messages to a junior. One senior operator, no layers, minimal learning curve.
A fixed-price review of your entire online presence — website, SEO, ads, social, the lot. You'll get a prioritised action plan you can run with yourself or hand to us.
